IT manager, Senior Technical Support Engineer

Achievements: 210 users served daily with their routine tasks,
team of 4 employees trained,
multi locations of the operations including communications with global offices of D&T.
Remote service and Consulting.
In 2010 more than 4000 cases solved with high satisfaction of customers.
Start-up of new plant and new office.
Migration all users to Windows Vista.
Trainings for new users in office.
IT department coordination
Responsibilities: Working & Monitoring technical calls with Ticket System for call Tracking;
Manage process of communication with external Helpdesks;
Budgeting;
Cost-Tracking;
Equipment purchasing,
Advanced troubleshooting according with the procedures and users requests;
Design of support procedures, instructions and system documentation;
Management of new systems implementation;
Establish standards and procedures for information systems development,
Processing and support within the framework of Head Office IT policies;
Responsible for prioritization decisions within the project;
Technical support; h/w and s/w support;
Administrating the backup operations
Coordinating with Finance on assets booking and inventory;
24/7 office support;
Mobile devices support;
Mobile-phone support in office (all tasks with Mobile-service providers);

New Plant start-up, Technical support, Design of support procedures, instructions and system documentation ,preparing and navigating trainings and presentations, administering AD and servers, coordination of dept. work, and so on.

Day to day site support of engineering LAN, h/w and s/w support, system hardware configuration, operating system installation, technology evaluations, lab support and other support-related tasks, client backups, account administration, preparing and navigating training 'MS Excel 2002' for Office users.

Day to day site support of engineering LAN, engineering LAN in NWSBRF offices, h/w and s/w support, system hardware configuration, operating system installation, technology evaluations, lab support and other support-related tasks, client backups, account administration

h/w and s/w support, system hardware configuration, operating system installation, repairing and modernize PC.