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| Опыт работы |
|---|
| более 5 лет |
| Barvikha Hotel & Spa, с ноября 2008 по настоящее время |
| Должность: | Room service supervisor |
| • organize Room Service work;
• to assist in ensuring the smooth and efficient running of Room service;
• to train a new staff;
• to render assistance in providing necessary information to our visitors;
• to develop Room Service department;
• to create and organize work of Mini-bar service (automatic system); |
|
| “Aerostar” Hotel, с августа 2008 по ноябрь 2008 |
| Должность: | Restaurant supervisor |
| Organize restaurant work;
Train new staff;
Form work rote;
Preparation of restaurant to serve dinner/banquet;
Meet up and welcome customers with warmth;
Managed restaurant employees and table reservation;
Supervised daily menu and changes in menu;
Introduced work processes that improve work efficiency;
Introduce small programs for employee motivations; |
|
| “Holiday Inn Sokolniki” Hotel, с июня 2006 по сентябрь 2007 |
| Должность: | Room service manager |
| • create and organize Room service & Mini-bar (automatic system); |
|
| “Holiday Inn Lesnaya” Hotel., с февраля 2005 по июнь 2006 |
| Должность: | Room service Assistant manager |
| • create and organize Room service & Mini-bar (automatic system); |
|
| Профессиональные навыки |
| Seven years of practical experience;
Supervised more than 10 hotel employees;
Absolute understanding about hotels business;
Beyond compare in guest relations abilities particularly in generating friendliness and finding solution to requirements and concern;
Constructive and cheerful approach to member of staff and guest criticism;
Had to perform the duty of the administration of the hotel in absence or non attendance of General Manager;
Form work timetable as per necessity;
Interacted with the customers and answered their doubts and grievances; |
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